Frequently Asked Questions - FAQs

ACCOUNT
Can I change my email address to a different one?

Sure! Simply reach out to us and our team will make the adjusments for you.

How can I download the files after placing an order?

The download links will be visible right after completing your order on the after purchase page as well as an E-Mail will be sent to your inbox with download instructions. Alternatively, customers can access their download links on their account section through the top right of the menu after logging in.

TECHNICAL
What's the difference between High Poly and Low Poly Models at Globe Plants?

High Poly and Low Poly models differ primarily in their polygon count and compatible software/formats, which directly impacts the level of detail and computational requirements.

 

  • High Poly models at Globe Plants contain a large number of polygons, resulting in a higher level of detail. This makes them ideal for high-resolution renders or close-up views where every leaf and branch detail can contribute to the overall realism. However, these models are more computationally intensive and may require more advanced hardware for smooth rendering

 

  • On the other hand, Low Poly models have a reduced polygon count, which makes them less detailed but also less demanding on your system. These models are optimized for efficiency/performance and are ideal for creating larger scenes, backgrounds, real time rendering or when working on hardware with limited processing power. They allow for faster rendering times while still providing a visually pleasing representation of each 3D plant model.

For further information on if high poly or low poly is more applicable to you.

Can I get both High Poly and Low Poly Models or exchange from one to the other?

While we understand the appeal of having both high poly and low poly models, we currently do not offer both formats for just one price. The process of creating each type of model is distinct and requires separate workflows.

Creating a high poly model involves a detailed process to ensure the highest level of realism and detail. The creation of low poly models, while they may appear simpler, is actually a more complex and time-consuming process. It requires careful optimization of each geometries and materials to ensure the model maintains a visually pleasing appearance while having a reduced polygon count for efficiency.

Given the unique processes and the extensive work involved in creating each type of model, we treat high poly and low poly models as separate products. It would be unfair to our team of dedicated artists and to the value of their work to offer two distinct products for the price of one.

We encourage you to choose the model type that best suits your project needs and resources. If you need both high poly and low poly models, they would need to be purchased separately. We appreciate your understanding and are here to assist you in making the best choice for your project.

GENERAL
Are these real plants?
  • No! we get this a lot. While our plants look incredibly lifelike, unfortunately they are computer generated 3D models base of real life plants for architectural design and 3D visualization software. So, while you can't water them, our goal is to make our 3D models feel like a little digital slice of nature in your projects. They're so realistic, you might just forget they're not the real deal!

 
 
How many formats can I purchase per order and can I switch to another format in the future?

At Globe Plants, we dedicate significant time and effort to optimize each format individually for its intended software, which is why we offer each format separately per order. We steer clear of quick auto-convert tools to ensure the highest quality. For any secondary format of the same model quality - High Poly or Low Poly, we offer a 50% discount. Please contact us for more details.

I'm looking for specific species but you do not have it on your site. Can I put in a request?

Absolutely! We understand that our customers may have specific needs that our current catalog may not cover. We offer a custom request service where you can request specific plant species that are not currently available on our site. Our team of dedicated artists will work to create a high-quality 3D model of the plant species you need. Please visit our Custom Requests page for more information and to submit your request.

We are here to help.

Our customer support is available Monday to Friday: 8am-8:30pm

Average answer time: 24h

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